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Mmark21's avatar
Mmark21
Joining in
20 days ago
Solved

Moving home, why have Virgin signed me up to a new 18 month contract ?

I simply completed the change of address on the Virgin website and have been signed up to a new 18 month contract, am being sent a new kit, and being charged £72.50.  I'm somewhat stunned to say the least.  Any ideas on how I can deal with this as painlessly as possible would be gratefully received.

  • Sabrina_B's avatar
    Sabrina_B
    19 days ago

    Hi Mmark21 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the confusion with your contract during your home move. The T&C's state during your contract period where you can carry out the remaining months of your contract or be signed up to a new contract, you can find this under Section O 👉 T&C's.  Please let us know how you get on via the private message that i have left in your inbox, the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     
    Sabrina
     

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    19 days ago

    Hi Mmark21 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the confusion with your contract during your home move. The T&C's state during your contract period where you can carry out the remaining months of your contract or be signed up to a new contract, you can find this under Section O 👉 T&C's.  Please let us know how you get on via the private message that i have left in your inbox, the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     
    Sabrina