Hiya Splash60,
Thanks for posting on our Community Forums, this is a really good question and I totally understand you want to know the process before entering a new contract.
Do you know where you are moving to yet? If yes and you've got the postcode, you can pop it into our Postcode Checker to see whether it's in a serviceable area.
If it's not and you won't be able to move your Virgin Media services with you, then goslow's advice is correct 🙂
You'll need to send us evidence when you tell us you're moving, this could be a renting agreement at the new property, utility bills, drivers licence with the new address.
For a bit more information on moving home, go here 👉 Moving Home.
As for your contract, please contact the Retentions Team when you're ready to explore the different offers that are available to you via the below methods -
- 0345 454 1111 - Option 1, 4 then 4. Best time to call is 8am.
- WhatsApp - 07305 327 112.
- Live Chat Page.
If you do have any issues getting through to them or have a problem, let us know.
Any other questions feel free to ask!
Thanks,
Meg