Moved house, overcharged and missold
Just got my first bill at the new address, it is £91.80 when I was told £35.90 before moving, now I understand there is a moving charge so that is fine however, there is £32.31 package changes charge, I was not told about this and the package has not changed. I have also noticed the ‘discount’ ends January 2025 which is ridiculous, I have not been told about this either or I would have not agreed to this. The lady who did the moving process with me seemed lovely on the phone but as it turns out I got no actual information about my contract, I am also on Universal Credit. I feel like I have been missold this contract. It’s for 18 months apparently and discount ends in January? Outrageous, no one would sign up to that. I was misinformed what can I do now?