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fritz999uk's avatar
fritz999uk
Joining in
2 years ago

Moved house, didn't change services and had contract extended now facing large exit fee

Hi, I moved house, didn't change my services or area, and didn't notice that Virgin had changed the contract end date. They are now looking for £300+ to exit the contract which would have expired. Who is best to talk to sort this out?

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi fritz999uk thanks for reaching out.  

    Sorry to hear that you're receiving incorrect contract termination fees.  And for any inconvenience this may cause.  I would love to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R