I’ve moved house, settled all the payments from my old address and set up a new account at my new address. I was given assurances the rate would remain the same and shock horror it hasn’t. Been on live chat for hours only to be told I have to pay it. I’d rather eat a bowl of glass than pay so help me prevent this and sort it out:
Old contract 39.16 pcm
New contract 111 pcm
It sounds like you didn't follow the usual house move procedure. What do you mean by "settled all the payments from my old address"? Did you give notice and terminate? Was any mention made of an early disconnection fee?
The usual procedure is here https://www.virginmedia.com/help/moving-home
Either way 111 quid from 39 is insane. Called up virgin and did everything they told me to do. But Ta
Forum TeamHi cjyates31,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there has been some confusion over the billing. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
