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potineni1's avatar
potineni1
Joining in
9 months ago

Moved house, any way to cancel without getting charged?

Hi all, I’ve just moved house and I’m looking to get out of my virgin contract. I can get virgin in the new place but the speeds have been inconsistent since signing on and I’d rather explore other options. Is there anyway to get out or am I going to have to pay for the privilege?

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 months ago

    Hey potineni1, thank you for reaching out and a warm welcome to the community, if you can services in your new property you wouldn't be able to leave.

    You would need to pay a disconnection fee sorry.

    You can read up on house moves here.

    Let us know if you need anything else answering.