Moved home now my bill is more than double
My package after discounts and stuff is £71.80 has been for months... moved home after my fathers death and sadly had to take virgin with me as i was still in contract... was told it would cost £20 .. last bill dated July 31st was £71.80 and paid in full via direct debit on August 16th... So i was expecting todays bill to be £91.80... was amazed to open my email and see they want £161.20...
It says my package price 11 sept -10 october £71.80
Credit £9.57 from my last bill
Then, package changes £78.97 ..£38.80 for the usual channels and £43.17 for sports and cinema....
My packaged did not change, the sports and cinema are included in my bundle and my price is £71.80 per month... and this time plus the £20 for moving...
Could someone take a look and rectify this before my bill is paid as there not a chance on earth im paying that and waiting for a refund.