Forum Discussion

Deany1980's avatar
Deany1980
Settling in
4 months ago

Move and transfer

Can a support agent perform a "move and transfer" to link my Virgin Media account to your current Virgin Media O2 ID, as they are currently linked to your old email. I can not access my old email to approve the transfer so I need my virgin account to match my email that I registered the Virgin Media O2 ID account with to be able to link them. Why has this all changed my virgin media was so simple and now it’s seems impossible especially as I don’t have an O2 mobile or account 

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  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    4 months ago

    Hi Deany1980,

    Thanks for your post and welcome to our community. 

    We're sorry to hear you're having some issues linking the email for your Virgin Media O2 ID. 

    We aren't able to do this here unfortunately, if you call the team however, they will be able to help.

    Please call on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.