Monthly bill not taken from my bank account.

Question

My VM account for broadband and home phone is normally taken on the 19th of every month by direct debit.

It is now 5 days since that date and still no payment has been taken from my bank account but it is shown as paid when I look at MyVM account on line.

Looking back over the years payment has always been taken on the 19th. Nothing has changed with either my VM account or bank account and I am a bit concerned that I will be charged for a late payment if this is not resolved.

Matthew_ML · Answer

Hey pineman, thank you for reaching out and we are so sorry to hear about your payment issues.
To confirm have you changed bank, or stopped the direct debit?
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pineman · Answer

Nothing has changed with my bank, either the account or direct debit. The correct amount was taken by VM last month on the 19th September and going back many years before that on the 19th.

Sabrina_B · Answer

Hi pineman 👋.Thanks for reaching out to us, sorry to hear of the issues you are having with a payment not leaving your account. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
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Thanks.
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Sabrina

pineman · Answer

PM sent

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Monthly bill not taken from my bank account.

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