Forum Discussion

laura381's avatar
laura381
Just joined
3 hours ago

Mobile phone

I am confused I switched over to 02 quite a while ago but there is still one bill (from an old number)that I pay 12.95 per month and it still comes out of my back I thought it would be done with a long time ago. But anyway I can never check anything as can log into the account for this one as so long ago I don't even know the number and it's on a n old email account. For some reason this month the payment didn't get paid by bank and there's no way for me to pay it as I can't log in or speak to anyone . It's so frustrating and stressful.also to add to the confusion I've recently moved address so if they have sent me anything in post I'm not receiving it ahhh 

2 Replies

  • laura381's avatar
    laura381
    Just joined
    3 hours ago

    Forgot to put the bill in in about is with virgin as an old account

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi laura381, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues. It sounds like the payment is for a handset loan. As you've mentioned some of your details have changed, please reach out to the team on 0345 602 4420. They are open Tuesday to Saturday, 10am to 7pm and will be able to update your information to ensure it's correct, as well as take any payment that's outstanding. 

    Many thanks,