Missing payments, direct debit amount too high
I have had my Virgin Fibre broadband installed and started from the 9th November.
My first bill was £57.99 (£27.99 month 1, £27.99 month 2, and a £1.75 paper bill charge) this was supposed to be paid on the 12th but It didn't go through so I made a manual payment through the website of £57.99 on the 21st December.
Didn't think anything of it until I randomly checked my Virgin App and it said I now owed £87.47. Spoke to the online chat 3 times before my next direct debit was due on the 12th Jan, and they assured me that the £57.99 was paid but it wasn't showing on my account and that my direct debit would only be £27.99.
On the 12th Jan I made sure I had £27.99 in my account but lo and behold, they tried to take £87.47 (which i didn't have)
Spoke to online chat again who then said that they would manually credit my account with the £57.99 I had paid and that I would carry out my direct debit as planned. This credit is not showing on my account.
Now I'm getting emails and notifications stating that I need to pay £87.47 as soon as possible.
I have been on the online chat so many times, and they have been no help, said completely different things or just falsely made stuff up. If anybody from Virgin sees this please can you reply to me as this is not a good way to treat a new customer, and will definitely make sure that I am NOT a loyal customer.
Thanks