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radier_101's avatar
radier_101
Dialled in
2 days ago

Marketing emails

Does anyone still receive the weekly Edit emails, containing news on upcoming films e.t.c.? I haven't received these for months. There is definitely a bug with the tick box on the marketing preferences page in My Virgin Media. Even if the box is ticked, upon saving, a message box appears to say that you have opted OUT of marketing emails and to allow 28 days for this to take effect. This bug should be reported to the IT team to fix.

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello radier_101,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your marketing emails. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L