Forum Discussion

StartledLemon's avatar
StartledLemon
Joining in
20 days ago

Looking for best way to transfer VM account to another person

Hello,

I'm looking for some advice - how can I transfer a VM account to another person?

Some background: I live at house number 7 in our street and have taken VM's full services for many years under an account registered in my name at this address.

Last year I had a house built on my land which became house number 5. During the build process I arranged for VM's services to be installed to the new build and a new account, also in my name but registered to number 5's address, was created. I've been paying the monthly bills for both accounts (number 7 and number 5).

The intended residents of number 5 have now moved into the property and would like the VM account transferred to their name. They don't require, or want, a new contract or new equipment - they just want the account transferred to their name so they can pay from their bank account and easily make changes to the account if required.

I've tried VM's web chat but got quite conflicting advice.

What would be the best way to achieve this transfer of account?

Many thanks,

/Neil

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 days ago

    Why would someone want to take on an existing contract?  They would get the best deals as “new customers”. ..

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      20 days ago

      The OP has created a problem for himself by getting an account at number 5. He may not be able to get out of it without paying a heft EDF.

  • goslow's avatar
    goslow
    Alessandro Volta
    20 days ago

    AFAIK, an existing account can only be transferred to another person in limited circumstances, such as bereavement.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    20 days ago

    There is very limited transfer of accounts available and certainly not available in your case. There are two things you could do 1) terminate the current contract with VM and pay the exit fee 2) get the new occupiers to pay the monthly bill until the contract date is up. VM do not care who pays the bill as long as they get their money. Thinking about it perhaps there is a third option. If they are renting the property from you, just increase the rental by the amount of the VM contract.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    19 days ago

    Hey StartledLemon, thank you for reaching out and for your question today about moving an account over.

    We see you've been given lots of great advice.

    However you can also find some out information here about it Cheers