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NeilCullen's avatar
NeilCullen
Joining in
13 days ago

Login to VM on browser+ TVtoGo on mobile

If I try to login to my Virgin Media on a browser (computer or phone) I get "Your email or password was incorrect. Please try again or go back to change your email. " I can no longer login to TVtoGo on my phone or computer.

However I can still login to my VM app on my phone.  I can also download emails through my phone app, and email client on my computer.

All these have the same logins so why can't I login? Has this anything to do with the merger with O2? I still use an Ntlworld.com address.

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    13 days ago

    Good morning NeilCullen 

    Thanks for posting and welcome to the community.

    Sorry to hear of the log in issue. I'll send you a PM so we can run some checks and hopefully bring this matter to a resolution.

    Best wishes.