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NeilCullen's avatar
NeilCullen
Joining in
3 days ago

Login to VM on browser+ TVtoGo on mobile

If I try to login to my Virgin Media on a browser (computer or phone) I get "Your email or password was incorrect. Please try again or go back to change your email. " I can no longer login to TVtoGo on my phone or computer.

However I can still login to my VM app on my phone.  I can also download emails through my phone app, and email client on my computer.

All these have the same logins so why can't I login? Has this anything to do with the merger with O2? I still use an Ntlworld.com address.

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Good morning NeilCullen 

    Thanks for posting and welcome to the community.

    Sorry to hear of the log in issue. I'll send you a PM so we can run some checks and hopefully bring this matter to a resolution.

    Best wishes.