LG TV
I signed up yesterday for a broadband package & opted for the free LG TV as opposed to the £250 bill credit. The guy at Virgin assured me the TV would be with me next week as I am moving to a house w...
Forum Discussion
My issue was finally resolved yesterday by using the WhatsApp service. Although, it did take 3 hours of back & forth. As you say Sabrina each case is different & in my case the TV was switched for the credit. Therefore, you cannot say that once the package had been processed that there can be no change, especially as it was a team member that gave me false information in the first place to secure my business. The person who assisted me yesterday completely understood my issue & had no problem with amending my order.
Thanks for getting back in touch with us. Glad to hear that you have got this resolved. Our policy is that where an order has been placed with a gift or credit, we cannot change this, should this of been done it was at the agents discretion.