Left but billed
Last year, in November we left Virgin Media. We rang customer services, told them we were leaving and then disconnected all the equipment. Our new provider warned us that there may be a crossover month , but as customers of Virgin for over a decade, we knew we would not have any restrictions about leaving early from a contract. Now in February I see an email in my in box asking for money and threatening to discount a service that was already disconnected as far as I was concerned and to get a debt collection agency involved. I know the exact day and time I cancelled, as I can see the phone calls I made to customer services, but it seemed Virgin just kept the service going anyway. The email is a noreply one and the WhatsApp service just goes round in circles asking for an option to be chosen which I can’t do, since as far as I’m concerned, I don’t have a current service with Virgin.
Does anyone have any suggestions? Can a company just ignore it when you give notice that you want to cancel your service?
