Forum Discussion

Damon6969's avatar
Damon6969
Tuning in
6 months ago

Leaving virgin media

I'm coming to the end of my contract which l'm currently on the maxit TV which includes tnt sport and 264mb broadband and a extra tivi box paying £45 month then a extra £10 to 02 for the volt benefit. 

The new deal l have been offered for the above package which has changed names to mega TV comes to £81 when you include the 02 SIM.

How can this be justified when new customers are being offered it a lot cheaper. So l have decided to move to a great deal with sky which includes there entertainment package, with whole house stream and sky sports and netflix for £50 a month or £67 with broadband (I'm already paying £11 a month for netflix so that knocks another £11 off the total.

To make matters worse l just called virgin as l was prepared to keep the virgin broadband and take the sky TV package but for the 264mb broadband I'm currently on they have just quoted me £54 for the broadband only !! The same broadband is being offered to new customers for £28.99, talk about not looking after your long term customers.

 

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    If you have not had a satisfactory renewal offer from VM, and you have found a replacement package on Sky at a suitable price, then the next step seems clear that you should move to Sky.

    VM's approach is to give discounted introductory offers to new customers. Existing customers have to haggle an individual renewal price with a VM sales agent or face VM's cancellation processes (currently under investigation by OFCOM following accusations of being obstructive when customers try to leave). Getting new customers on board seems to be VM's priority.

    Many recent topics on here have reported high and inflexible initial renewal offers. Some have reported that after cancelling a better offer came through. Others have reported that no further offers were made and they left VM. It is said that having marketing options on in 'My VM' is required to be able to receive renewal calls with any retention offers. If you do cancel you should, therefore, be ready to follow through and leave if necessary.

  • PaulFWarrick's avatar
    PaulFWarrick
    On our wavelength
    3 months ago

    I terminated my current contract with Virgin Media yesterday for similar reasons - notably that existing customers are not valued or engaged at the contract end. No options are given online to downgrade if customers cannot afford cost increases or terminate online. No value is added for the customer or VM by using their Philippines call centres who eventually pass you over the UK who are not enpowered without reference to a manager. VM need to treat customers with respect for their time & cost of this totally inefficient process and treat them with respect.