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Cleverleyson's avatar
Cleverleyson
Joining in
2 years ago

Just put a order in and had the typeo in the email address. Need some help!

Hiya basically I put in a order for Full Fibre package and only noticed I put a typeo in the email address, Luckly I was able to create a new email address for the typo account, but reached out to live to chat to get it changed to my original, But just noticed an email come in to the typo email address about a change to the install date and now worried I've missed my "welcome email" and its gone missing and I'm unable to create an account as i need the Area code and Account number.

Hopefully someone can help maybe a resend those emails or even telling the details over this.

Cheers!

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Cleverleyson 👋

    A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us here.

    Sorry for the issues with your email address.

    I'd love to help you further so will pop you a PM 📩  now and we can take it from there.

    Speak to you soon!