Forum Discussion

Ashg's avatar
Ashg
Superfast
10 months ago

Jumping through hoops every 18 months .I have had enought of this rubbish.

I had a contract with VM going back to  before when it was NTL, which has once again come to an end.
I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't be bothered to call up and have to beg for a better price and to talk to someone who I have to ask to repeat every other word.

I never use  the TV or the landline but I'm paying for these and they will not remove them.
Now looking for a new provider and there are loads to pick from!

Goodbye VM, it's a pity your business model is so poor to us the customer, the people who pay your wages

 

  • Ashg's avatar
    Ashg
    Superfast
    10 months ago

    My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good!
    I've seen threads in the past on here about the best way to get a new deal, but I'm having problems finding that info. Any links would be helpful as would any advice on who to call (numbers) and the best time of the day.

    Any admin seeing this perhaps you can help me .  

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      10 months ago

      Hi Ashg 👋

      Welcome back to our Community Forums and thanks for your post.

      We're always happy to review your package and cost to help find one that best suits your needs and budget. This doesn't always mean a downgrade.
      If you would like to discuss your package and the options that are currently available for you, please call 📞 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.


       

    • newapollo's avatar
      newapollo
      Very Insightful Person
      10 months ago

      Hi Ashg 

      The Maxit TV tier was replaced by the Mega TV tier for new and re-contracting customers last September.

      The only difference is that TNT Sports (formerly known as BT Sports) is no longer available in any TV tiers. TNT Sports is now.only available as a standalone add on for £18 pm on a rolling 30 day contract.

      You can compare the Maxit TV and Mega TV tiers on the following page:-

      https://www.virginmedia.com/virgin-tv-edit/tv/virgin-tv-360-channel-guide 

  • John_GS's avatar
    John_GS
    Forum Team
    10 months ago

    Good afternoon Ashg 

    Thanks for posting and welcome back to the community. 

    I am sorry you're considering leaving us. 

    Please either call the team on 150 / 0345 454 1111 option 4, or message via Whatsapp on +447305 327 112 (automated at the start) and I'm sure the team will be able to have an offer for you that suits your needs :).

    • Ashg's avatar
      Ashg
      Superfast
      10 months ago
      John_GS wrote:

      Good afternoon Ashg 

      Thanks for posting and welcome back to the community. 

      I am sorry you're considering leaving us. 

      Please either call the team on 150 / 0345 454 1111 option 4, or message via Whatsapp on +447305 327 112 (automated at the start) and I'm sure the team will be able to have an offer for you that suits your needs :).

      Phone! Did you read my comment!

      • John_GS's avatar
        John_GS
        Forum Team
        10 months ago

        Hello Ashg 

        I did but we don't do package changes via the Forums so provided you the ways to contact the team.

  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago
    Ashg wrote:

    I never use  the TV or the landline but I'm paying for these

    Not necessarily true of the landline. Quite often the "without" bundle costs more than a "with" one, because landlines attract very generous multi-buy discounts.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    HI again Ashg 

    I've merged your other thread  (about the cost of upgrading to maxit tv, the best way to get a new deal, any advice on who to call (numbers) and the best time of the day) with this new thread.  

    • Ashg's avatar
      Ashg
      Superfast
      10 months ago
      newapollo wrote:

      HI again Ashg 

      I've merged your other thread  (about the cost of upgrading to maxit tv, the best way to get a new deal, any advice on who to call (numbers) and the best time of the day) with this new thread.

      ---------------------------------------------------------------------------------------------------------------------------------------------- 

      Pity you did that as my plans changed from that idea on the other thread, which is why I did a different thread 🙄