Can anyone help please.
I have joint Virgin broadband but only received my pre contract and I opted for the installation date Monday the 26th, but I haven’t had any confirmation emails or anything. I can even create an account as I don’t have an order number.
I don’t want to stay in all day Monday waiting on them incase they don’t turn up.
Can someone help please.
[MOD EDIT: Subject title changed for clarity]
Hi Ordy123
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post, probably longer at present since it's a bank holiday weekend)
Thank you I’ll give them a try
Hey Ordy123,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
