Issue setting up my Virgin Media Account

I am a new virgin customer and had a few issues so far with our package , first virgin box sent out was faulty , new one sent out worked , now the streaming box we received is also faulty but we have a new one being sent out soon s hopefully that works.

So the issue i need to urgently sort next is creating a 'my virgin media'  account ,   I have not been able to register for my virgin media account due to registration process not accepting any passwords I want to use, it just states "Sorry, there was a problem registering that password. Please choose a different one"

I have used all sorts of different combinations of passwords, and they all have met the relevant password conditions, I have tried multiple different suggested password combinations from multiple different browsers and also tried clearing cache and cookies as well as incognito browsing, this is all a bit frustrating considering virgin media is a telecommunications company.

From reading the forum, it seems like this is a known issue and lots of people have experienced it but there don't seem to be any solutions, does anyone have any suggestions ?

 

[mod edit - titled edited for clarity]