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dan0o9's avatar
dan0o9
Joining in
2 months ago
Solved

Is it possible to remove a Sky cinema addon during my contract?

Was hoping to find out if its possible to remove the Sky Cinema Collection add-on in the middle of a contract. (Things have gotten a bit pricey with the increases)

addon
contract
  • Kath_P's avatar
    Kath_P
    2 months ago

    Hi dan0o9, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're finding your bill a little too high. In terms of removing Sky Movies, this will all depend on whether it's added on as an add on, or whether it was included in your bundle when you took the contract. If the latter, you would not be able to remove it without changing the package as a whole. 

    This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    You can absolutely remove premium add-ons with 30days notice. The complication could arise, if you have any promotional discounts linked to the add-ons and/or baked into your minimum-term contract.

    If you do, then you may need to re-juggle your whole bundle which can enter a new minimum-term contract.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi dan0o9, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're finding your bill a little too high. In terms of removing Sky Movies, this will all depend on whether it's added on as an add on, or whether it was included in your bundle when you took the contract. If the latter, you would not be able to remove it without changing the package as a whole. 

    This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,