Forum Discussion

tim_wxm's avatar
tim_wxm
Joining in
3 days ago

Installation date confusing.

My installation was originally scheduled for the 16th, but on Friday I received a text saying it could be moved to the 5th of December and to reply “YES” to confirm. I did that, and later that day I got a confirmation text.

I booked the time off work assuming everything was sorted — but apparently not. When I checked the app, it still showed my installation date as the 16th.

Has anyone else had this issue? The VM helpline insists it was never booked for the 5th. It was a nightmare trying to get time off on such short notice, and I don’t want to take a day off unnecessarily… but knowing my luck, if I go into the office, that’s exactly when they’ll turn up.

Help

5 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    3 days ago

    VM's bungling installation processes are a regular source of complaint on the forum.

    What is the appointment for? Do you need a cable installing to your home or do you already have a VM cable and the appointment is for a VM tech to come and install the equipment?

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Hi tim_wxm 

    Thanks for posting and welcome to the community. Sorry to hear of this experience.

    We cannot change install dates from here.

    Please call our Pre-Install team on 0800 052 1734 and they'll do their best to help book any earlier slots for you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    Agree with goslow​  If there is any external work to be done, e.g. ducting, cable repull, then the 3rd party contractors work to their schedules.  There are many, many post here about dates moving to the right on a regular basis.  You may as well ask, how long is a piece of string in these cases.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 days ago

    You are entitled to compensation for any broken installation date, and every day that installation is delayed. Don't be put off with a small 'goodwill payment'. https://www.virginmedia.com/help/automatic-compensation

  • tim_wxm's avatar
    tim_wxm
    Joining in
    2 days ago

    Thanks, these comments have me worried if I've picked the correct company to supply my Internet