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Mickjdr1's avatar
Mickjdr1
Joining in
4 months ago

Incorrect email

I recently signed up to virgin media using an old email address. Shortly afterwards I changed my email address and updated my account details with the new email address. I am still receiving emails (contract details etc) to the old email address but also receiving some emails to my new address. I will not have access to my old email soon so need all correspondence to go to the new address. Hope someone can help.

  • Hey Mickjdr1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the issues with the incorrect email. 😢
    I will assist you on this and look in to this for you.

    I will send a private message.

    Kind regards,
    Ilyas.

  • Thanks for speaking with us today Mickjdr1 

    I'm glad we have been able to assist and get the account details updated for you.
    As advised - reach out to us for any other query you may have, and we'll assist where we can.

    Kind regards,
    Ilyas.