Incorrect Bill How Do I Speak to an Actual Person to sort it
My current package is due to expire on Monday 29th July and my bill was jumping from £40 to £120...I contacted VM last week and manage to get a reduced package for £53, had an email confirmation with a copy of my new contract starting from that date.
Today i had an email from Virgin Media saying they are taking £99 from my account on 6th August which is incorrect...I have spent the last hour on 150 and the website trying to sort this but just keep going around in a loop. It either directs me back to the website to pay the bill now or wants me to upgrade my package. The only 1 time it did offer to let me speak to someone it replied "That option is not currently available at this time".
This is so frustrating as I can't afford for £99 to go out of my account next week.