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Incorrect amount on new contract
My mum passed away 2 weeks ago and I spent over an hour on the phone with virgin moving the account into my dads name. He has received his new contract in the post today and the monthly amount is ...
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Hey Fi71,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear about the passing of your Mother and the issues with setting up the account to be in your Fathers Name, with how our bereavement process works when we transfer the contract over we cannot always match the price directly through the contract so we would add on additional credits each month as what we call recurring credits, was this mentioned to your father at all whilst he was discussing this?
Joe
Hi Joe, thanks for your reply . It was myself that spoke to Virgin and no it was not mentioned at all . The lady just assured me that the payment would stay as it was until the discount on the contract ran out in July. My dad is 80 and I want to ensure that this is all correct for him before I fly back home .
many thanksFiona
No worries Fi71,
As stated it would process through that the contract may show as wrong but credits would be applied monthly to fix this, if you did want us to fully confirm this we would be able to by going about clearing security just let us know and we can invite you through into a PM.
JoeHi Joe,
yes I f you could look into this and confirm for me please that would be great. Thanks
