Incompetent or devious, what do you think?
When I last renewed my contract, just over a year ago, I got caught up in the TNT sports controversy. This consisted of lots of people being offered a renewal of "exactly the same package as you are ...
Forum Discussion
Further to this I've just been on chat with someone else who has confirmed that renewal will drop to Netflix with Adverts as that's all VM now offer in the current bundles and that if I want a better package I'd have to deal with Netflix directly - I pointed out that their offer to "Choose this deal and keep your current Virgin Media plan without losing anything" amounted to fraud and they've now gone very quiet - I'll update if I get any further (which I doubt)...
Hello Gaspode64.
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Gareth_L
Hi Gareth - please could you look into this - the phrase "Choose this deal and keep your current Virgin Media plan without losing anything" is pretty unambiguous, yet the contract documents make absolutely no mention of Netflix (I currently have Netflix Standard included in my package) - I'd be happy to renew on the terms offered, but I don't want to lose my Netflix option (or have to pay extra to keep the same level of service)...