Forum Discussion

yorkshirecath's avatar
yorkshirecath
Up to speed
3 days ago

Incessant phone calls

I mean it’s bordering on harassment. 
it doesn’t actually ring cause I have Apples spam filter on where you have to state what you want and they never do, but why are VM ringing me twice a day??? I’m a fairly new customer (about 6 months) and I really don’t want calling every day. 

 

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    This number gets mentioned over and over again in complaints on here. It is a legitimate VM number but that does not necessarily mean that it is VM calling you as scammers regularly spoof legitimate business numbers as their caller ID in an attempt to fool their victims.

    If you have VM marketing preferences turned off (which it has been stated on here can take 30 days to apply) and you still receive the calls then you could assume that the calls are most likely from scammers.

  • Hello yorkshirecath,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with the team trying to get in touch with you numerous times a day. Have you updated your marketing consent via your online account to stop any marketing contact? To update your marketing preferences, simply log in to your account and go to: Account Settings > Marketing and Account Preferences > then scroll down to Marketing Consent.

    Kind Regards,

    Steven_L