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Trebor06's avatar
Trebor06
Joining in
3 months ago

Important documents sent to old email address

A few months ago I updated my email address on my account as I was no longer using the old email address. While most emails including bills are sent to this new email, my new contract details were sent to the old email which lead to confusion as I was no longer checking that account.

Recently, this old email address was compromised so I am planning on deleting it but I need to make sure I am receiving all of my emails on the new email address first.

How can I update my contact details so all of my emails from Virgin Media go to the new address as I cannot find the old address in any of my account details?

Thanks very much

Old email

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Trebor06 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about these issues receiving emails on one of your contact email addresses. 

    If you are receiving all your billing information to the correct email address, this would indicate that your contact email address for your services account has already been updated. If you need us to re-send your contract documents to this email you just need to let us know! Alternatively, you should be able to access them (along with all your bills) via your online account 👉 virg.in/myVM . You can also update your contact email address after logging in to the account if needed! There's more information on how to do this here 👉 https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address 

    It's worth mentioning that your services contact email address and online account logins are separate and so can be the same or different email addresses - depending on how you have chosen to set this up. We can't update your online account login via this platform, but you can do it yourself after logging in - or you can give the team a call on 📞150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. 

    Let us know how you get on! We can then offer further support if needed! Thanks for your patience in the meantime. 🌞