I'm trying to view my current package on virgin media app

Question

Clicking on package via virgin media app and under system.status it states package and when I go to view the package it shows tv broadband and phone not available press more for info but it doesn't allow me to view the current package it quickly goes off screen&nbsp;

Martin_N · Answer

Hi Jonathanphillip,
Thank you for your post. We're very sorry to hear about the issue with viewing your contract on your online account.&nbsp;
Are you able to view this via the web browser version instead of the app?
^Martin

Kath_P · Answer

Hi Jonathanphillip,&nbsp;
Thanks for coming back to us on this one. If the services are not installed yet then this would be why. The app will usually update within a few days after the installation 😊
If you're still having issues after the services have been installed for a week, pop back and let us know.&nbsp;
Many thanks,&nbsp;

Kath_P · Answer

It's no problem at all. Hapy to have been able to put your mind at ease.&nbsp;
You may have previously known me as Kath_F (got myself hitched late last year) and worked with both Terri and Huw 😁&nbsp;
Welcome back to Virgin Media ♥
&nbsp;

Jonathanphillip · Answer

Thanks so much for your message Kath f I thought i néw the name yes Terri and huw b they helped me out with tivo issues and did a fantastic job 😀 thank you so much glad to be back @kath _p f 😀&nbsp;

Jonathanphillip · Answer

@martin_N if this is what I believe your current services like tv and broadband are not active yet so come Monday 28 April when I check my app it should be available if that's the reason Jonathan thanks Martin for help&nbsp;

Forum Discussion

I'm trying to view my current package on virgin media app

7 Replies

Related Content

Unauthorised package change

Trying to cancel tv from my VM package

Package price not honest

Returns packaging

Change Package