I'd also like to pass on some positive feedback to my live chat agent after I accidentally closed the chat too early before I could give them a positive review in the survey.
The agent's name was Gourav and they were very helpful and patient. Ended up being very happy with our renewal.
Forum TeamHi cpaul52
Welcome to our forums, and thank you for your first post. We are glad to hear you are happy with one of our agents. We truly aim to provide the best service possible. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
