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QWales's avatar
QWales
Joining in
6 months ago

I was promised that Virgin would cancel my BT broadband but I was just charged by BT

BT has just charged me a full month out of contract broadband and tell me that Virgin did not contact them. What happens now? It seems very difficult to do anything when noone has a phone number

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  • QWales's avatar
    QWales
    Joining in
    6 months ago

    And it looks like they are going to charge me another 30 days from today, so I think the only way to get my money back is by cancelling Virgin within my 14 days cool down

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      6 months ago

      Hi QWales 👋

      Welcome to our Community Forums and thanks for your post. 

      Can you confirm if this was agreed by One Touch Switch?