when I signed up to VM broadband I was promised my account would be credited with £100 due to moving from Vodafone and the problems that happened with the switch over.
Ive not seen any credit on my account yet?
Have you got evidence of the promise ie screenshot or call recording? If not make a start on getting it to you. The link is below.
Do VM have evidence of the call recording? or has that system not been working for years😋
Yeah but I've never seen VM say on here "No worries Fred, we'll check all our records and recordings at our end for you and get it all sorted out for you straight away".
Forum TeamHi Stan75 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear you haven't received the credit you were expecting 😔
If you could please answer the question asked by Cardiffman282, we can take things from there.
Pop back to us at your earliest convenience.
Regards,
Daniel
No written evidence and I’ve tried to get back in contact with the guy who sold me my broadband.
basically, the switch failed, so I ended up paying another 3 months to Vodafone as there were problems with the switch according to Vodafone.
I didn’t see any reason why I wouldn’t get the credit as the agent who sold me VM also got me a good offer with o2 as well.
That's probably part of your problem. The original switch did not happen and got regenerated under a new service request instead. Seen this happen many times on here, like an online deal taken only for VM human interaction to wipe it out and replace with another deal, meaning often people lost their quidco or top cashback rewards.
Hi Daniel,
I just had the same issue, can you please resolve for me? Thank you
