Forum Discussion

Redfez's avatar
Redfez
Joining in
11 months ago

I want to cancel my subs online

Why can't I cancel tv package online I don't want to ring you up because you take the **bleep** sending me to different departments 

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi Redfez,

      Thanks for posting and sorry to hear you've had some trouble getting in touch.

      As carl_pearce has advised, cancellations are not something we do from here.

      You can get in touch on the below 👉

      Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone (option for media, option 4, option 2)
      WhatsApp: +44 7305 327 112

      Alex_Rm
       

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Redfez,

    You can use good old snail mail to cancel.

    Write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number. Send it by registered (signed for) post.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Thank you for posting the postal address newapollo  ðŸ™‚