Forum Discussion

Jonathanphillip's avatar
Jonathanphillip
Tuning in
17 days ago

I swapped for a new tv box nothing shown on virgin app as ordered

I think I've ordered a 360 tv box in exchange for streaming tv apparently its free we got told via virgin but I can't see anything on invoice as ordered so I'm not sure if it's been processed many thanks Jonathan I'm sure if it was processed it will show up on virgin app under orders nothing shown 

3 Replies

Sort By
  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    17 days ago

    Hi Jonathanphillip 

    Sorry to hear there is some confusion as to whether your new TV box has been ordered. We would be happy to look into this for you for clarification. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,
     

    • Jonathanphillip's avatar
      Jonathanphillip
      Tuning in
      17 days ago

      I believe its been ordered I checked today and she saw it on screen as its been ordered but there is no sign of it anywhere on my virgin media app to say its been ordered which i believe it should be down but nothing on there that I can see 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        17 days ago

        Thank you for letting us know Jonathanphillip, we can see you are already in contact with us via PMs. Please remain in contact there and we will do our best to assist.

        Thanks,