Ring them up 30 days before your contact finishes i.e. 4th September and best time to ring them is 8am.
Oh yeah. Use WhatsApp. Get into a permanent loop of waiting for an hour, passing security checks, being told by the "agent" that they can't off you a better deal and they'll pass you to someone who can, then the bot takes over and puts you back in the loop. Doesn't matter if all you want to do is cancel. It's an utterly disgraceful example of customer "service".
parrea wrote:Oh yeah. Use WhatsApp. Get into a permanent loop of waiting for an hour, passing security checks, being told by the "agent" that they can't off you a better deal and they'll pass you to someone who can, then the bot takes over and puts you back in the loop. Doesn't matter if all you want to do is cancel. It's an utterly disgraceful example of customer "service".
If you simply wish to cancel, with no further negotiation or discussion with VM …
You can cancel your services by post as per info below
https://www.virginmedia.com/help/cancel-virgin-media
You can send your leaving request by post to:
Virgin Media, Sunderland, SR43 4AA
Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.
If your disconnection happens during a minimum term period VM may charge you early disconnection fees.
You can share your unhappy cancellation experience with OFCOM.
They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275
Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.
