Ring them up 30 days before your contact finishes i.e. 4th September and best time to ring them is 8am.
Hey BobM111, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about this.
As mentioned we would need a 30 day notice.
If you wish to give your 30 days’ notice you can do it by just sending a WhatsApp with a description of the cancellation to 07803089684 or you can send a letter to Virgin Media, Sunderland, SR43 4AA.
Will I be charged exit fees?
Not if you are out of contract no, however if you was in contract then yes.
To repeat myself, because I'm not sure Forum team reads these posts correctly. My current contract expires on 4th Oct 2024, so for all intents and purposes, I am still in contract. Do I have to wait till I'm out of contract to give you 30 days notice, then receive a bill for that month for a vastly significant rise on that same package
Or do I give you 30 days notice now (while still in contract ) and be penalised with cancellation fees? Sheeeesh!....
Oh yeah. Use WhatsApp. Get into a permanent loop of waiting for an hour, passing security checks, being told by the "agent" that they can't off you a better deal and they'll pass you to someone who can, then the bot takes over and puts you back in the loop. Doesn't matter if all you want to do is cancel. It's an utterly disgraceful example of customer "service".
parrea wrote:Oh yeah. Use WhatsApp. Get into a permanent loop of waiting for an hour, passing security checks, being told by the "agent" that they can't off you a better deal and they'll pass you to someone who can, then the bot takes over and puts you back in the loop. Doesn't matter if all you want to do is cancel. It's an utterly disgraceful example of customer "service".
If you simply wish to cancel, with no further negotiation or discussion with VM …
You can cancel your services by post as per info below
https://www.virginmedia.com/help/cancel-virgin-media
You can send your leaving request by post to:
Virgin Media, Sunderland, SR43 4AA
Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.
If your disconnection happens during a minimum term period VM may charge you early disconnection fees.
You can share your unhappy cancellation experience with OFCOM.
They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275
Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.
Thanks for reaching out to us parrea, and we're sorry to hear of the recent poor experience you have endured over our WhatsApp service.
Can you please confirm if you have since been able to successfully place the disconnection request on your account, or if this still needs to be completed?
Thanks,
David_Bn
