Forum Discussion

IronM1tch311's avatar
IronM1tch311
Just joined
17 hours ago

I paid manually and my direct debit came out a few days after; is a refund possible instead of credit?

I paid manually from another payment method a few days before my direct debit was due for my wifi as I thought it would stop the money coming out of my usual payment method however I’ve ended up paying twice. My question with this is: is it possible to get the second payment refunded into the my bank or as a cheque instead of account credit? Any help would be appreciated I just don’t want to cancel the debit for a refund, do an indemnity claim or anything of the sort without at least inquiring in case my wifi gets cut off.

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi IronM1tch311 👋.

    Thanks for reaching out to us and welcome to the Community Forums, with Direct Debits no moneys being added manually will ever stop a Direct Debit it is an automated process that will take money from an account on it's designated date each month unless of a Public Holiday or weekend where it will come out prior to this. 

    So that we can take a look into your account we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Client62's avatar
    Client62
    Alessandro Volta
    10 hours ago

    Once the VM bill has been generated the direct debit date and amount are set. To prevent a direct debit being charged, your credit to the VM a/c must arrive before the bill is created.