Forum Discussion

1Tessiemessie's avatar
1Tessiemessie
Joining in
2 years ago

I need to complain about a complaint still not resolved.

I've already complained to virgin several times. I was promised someone would call me on a specific day and they didn't, I complained again and nothing. What do I do now? Seriously fed up. 

  • foc's avatar
    foc
    Tuning in
    2 years ago

    Go get a lawyer - I am on my FOURTH COMPLAINT for an illegal billing issue that each time Virgin claims is resolved...only for nothing to change.  Does anyone know if we can do a class action suit? I am beyond seriously fedup - please message privately if you want to know more.

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi foc, 

      Thanks for coming back to us in the Community. 

      I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

      We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

      Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi 1Tessiemessie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue which has resulted in you needing to make a complaint. Can you please expand further on what the complaint is regarding? 

    Did you make the complaint online through My VM? If so you can track the status of this here. 

    Keep us posted so we can help advise further. 

    Thanks,