Forum Discussion
I renewed for £46 per month on gig1 with a hub5 upgrade after speaking to the renewals team and tech team.
Then I revived an email saying "Your new monthly bundle cost is: £90.99*. Your next bill will be £147.47* which includes £56.48 to cover your changes up until your next bill period."
So that's pretty worrying 🙄
Hi Nel13,
Is this your most recent bill? When did you discuss and agree to the package change? It's possible it's not detailing any agreed discounts as they can be applied in the background.
Thanks,
- Nel1312 months agoOn our wavelength
Yesterday approx 11am I agreed to £46. Shortly after the call I recieved an email with a correct looking contract.
The advisor told me to also call the tech team to see if hub5 was available to me. I did this at approx 1pm, and they asked to run a test, after which they said they would send me a hub5 at no additional cost.
Then at approx 4pm I recieved a new email saying my bill next bill would be £147 and future bills would be £91.
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