Forum Discussion

Nel13's avatar
Nel13
On our wavelength
2 years ago

I don't want to renew my contract 1 month before the rpi rise. Can I leave and come back in April?

My 1gig contract expires at the end of Feb, and at the end of March there will be a big price rise. I can deal without Internet for a time if needed.  It doesn't feel okay for me to pay 1 month of t...
Nel13's avatar
Nel13
On our wavelength
2 years ago

I renewed for £46 per month on gig1 with a hub5 upgrade after speaking to the renewals team and tech team. 

 

Then I revived an email saying "Your new monthly bundle cost is: £90.99*. Your next bill will be £147.47* which includes £56.48 to cover your changes up until your next bill period."

So that's pretty worrying 🙄

Zach_R's avatar
Zach_R
Forum Team
2 years ago

Hi Nel13,

Is this your most recent bill? When did you discuss and agree to the package change? It's possible it's not detailing any agreed discounts as they can be applied in the background.

Thanks,
 

  • Nel13's avatar
    Nel13
    On our wavelength
    2 years ago

    Yesterday approx 11am I agreed to £46. Shortly after the call I recieved an email with a correct looking contract.

    The advisor told me to also call the tech team to see if hub5 was available to me. I did this at approx 1pm, and they asked to run a test, after which they said they would send me a hub5 at no additional cost.

    Then at approx 4pm I recieved a new email saying my bill next bill would be £147 and future bills would be £91.

     

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi Nel13,

      Thanks for expanding. So that we can take a closer look, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

      Thanks,