Forum Discussion

Sureyakhanam's avatar
Sureyakhanam
Just joined
2 months ago

I am facing house eviction by court and Virgin Media is demanding cancellation charges that.

It is a shame that Virgin Media customer service are showing no compassion or empathy towards my situation that I cannot control. They are also saying that they cannot forward my call to someone who can help and that they have alreasy spoken to their manager.


They are demanding fees over £200 for cancellation. However, this eviction is completely out of my control. I do not have a place to stay and have become homeless. Can anyone help?

Regards,

Sureyakhanam

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Sureyakhanam 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with your current housing situation. There are many contacts in your area that can assist you with a roof over your head in the event of an emergency, we would also advise reaching out to your local council borough to assist you. 

    With your package we would need to bring you in for a private conversation so that we can look into this further, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina