Forum Discussion

BrocoliEater's avatar
BrocoliEater
Just joined
23 hours ago

How to re-activate debit card automated payment method linked on the account?

I have a debit card linked to the account... It's since been de-activated because i had in-sufficient funds once, but i've sinced added more funds to it therefore i want to re-activate the debit card i already have linked to the account.

But i can't seem to find anywhere on the virgin media mobile app or website how to re-activate the debit card linked to the account, or even see the automated payment methods....

I tried asking the customer support online in chat, and they couldn't help and said to call.

I called the virgin media number and its impossible to reach a human to speak about the payment / billing issues...

3 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi BrocoliEater 

    Welcome to our Community Forums and thanks fir your post. 

    We have some info here that will advise you further on how to update your payment details.

    Let me know if you need anything else.

    • BrocoliEater's avatar
      BrocoliEater
      Just joined
      3 hours ago

      Hi so is there no way to link debit card or update card payment details? Which is weird because I still have my debit card linked with the account but im not being charged from it......

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        40 minutes ago

        Hello BrocoliEater.

        What I can do is send you a private message to pass security.

        Once security has been passed, I can take a look at the payment details.

        If you can check the envelope top right of your screen that would be great. 
        Regards     
        Gareth_L