Forum Discussion

MMacca's avatar
MMacca
Joining in
12 months ago

How to contact Virgin if you are deaf

I need to contact Virgin preferably by chat as I am deaf.  Chat doesn’t seem to be available.  I wanted to renew my co tract which runs out this week but think I will end up cancelling because it is so hard to contact anybody.  I don’t have a Smartphone either.  I have tried ringing the free number for deaf people but again it just rings, no answer. Are they just busy, will chat be available later?

  • Robert_P's avatar
    Robert_P
    Forum Team
    12 months ago

    Hello MMacca

     

    Thank you for taking the time to post via our forum in regards to your package and the problems experienced contacting the team, we understand the frustration and appreciate you taking the time to raise this via the forums.

     

    We have a host of contact methods available here with accessibility support available here with the alternative contact options available. Let us know if these help or if you need us further 🙂

     

    Rob