I want to change my password but when I log in I am instructed to enter an email address that is not virgin media so that they can verify my identity. I don’t have another one. How am I supposed to proceed? I can’t seem to get directly to changing password. Any ideas?
Register a new email on Gmail or Hotmail etc.
Forum TeamHi Cajano thanks for posting and welcome back to our community.
If you create a 3rd party email address, you will be able to follow the instructions to change the password. Alternatively, I'm going to send you a private message, so that I can look into helping you directly. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
