Forum Discussion

Yvonne162335's avatar
Yvonne162335
Joining in
2 days ago

How much notice do I need to give for leaving Virgin Media when already out of contract

My two major gripes are now getting the better of me. Not only am I paying just short of £100 per month for 250mb broadband with telephone service plus a TV service that I have asked to be removed two years ago but have never seen a price reduction for that. Now Virgin Media are insisting that I reveal another one of my email accounts (with another provider) in order to be able to set up a Virgin Media O2 account just so I can access my Virgin Media account.
Could someone tell me how much notice I need to give to cancel my services and how long will I retain access to my ntlworld.com email address please.
I'd like to point out that I've been a very loyal customer since they first came to England as Cabletel in the early 1990's, in fact the area in which I live was the original pilot area.

4 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 days ago

    Officially your ntl.com email will be closed after 90 days, but they often stay open for much longer. 

  • goslow's avatar
    goslow
    Alessandro Volta
    2 days ago

    30 days' notice to cancel (although you can truncate the 30 days by using the one touch switch process).

    Emails should be deleted after 90 days but VM fails to do this reliably in many cases. Sometimes the mailboxes live on much longer. Sometimes they get deleted earlier. Probably best to have the old ntlworld mailboxes fully decommissioned from all important contacts and services before your disconnection date.

  • Chintzo's avatar
    Chintzo
    On our wavelength
    20 hours ago

    Don't be too hasty to cancel your ntl email if this is your main address. Changing your email with the outside world is very time consuming. Accounts like British gas, booking.com and even mcdonalds use your email as your account name and can't be changed easily. In some cases you have to close your account and start afresh losing any saved benefits. 

    My contract with vm runs out in February and I decided I wasn't renewing a year ago. I'm still changing my email details with accounts I forgot I had like vision express. Which have been great and have updated my details. 

    Don't forget others that might have ntl emails on your account. I'm having to do the same with my wife. 

    90 days seems like along time, trust me its not.