Forum Discussion

jqworle's avatar
jqworle
On our wavelength
12 months ago

How long do you have to wait for a change of package.

I took an offer to change my package on the 9th March , received a confirmation email saying it would activate on the 12th March , yet nothing has happened , still got charged my old price and my account not showing the change. Reading a few posts this does not seem as i am the only one who has this issue.

if there are any Virgin staff here , can they look into it please, as the online chat has been next to useless.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    12 months ago

    Hi jqworle,

    Thank you for reaching out to us in our community and welcome back, it has been quite a while, hope you have kept well, when selecting a new bundle it can take up to 28 days to be added, most changes do require 30 days notice and is usually done in this time, were you sent a confirmation Email showing the change?

    Regards

    Paul.

     

     

    • jqworle's avatar
      jqworle
      On our wavelength
      12 months ago

      As stated I received a confirmation of my order with an expected activation date of the 12th March , what else would I expect, if they have already sent me this email and the new contract terms in emails.