jqworle
11 months agoOn our wavelength
How long do you have to wait for a change of package.
I took an offer to change my package on the 9th March , received a confirmation email saying it would activate on the 12th March , yet nothing has happened , still got charged my old price and my account not showing the change. Reading a few posts this does not seem as i am the only one who has this issue.
if there are any Virgin staff here , can they look into it please, as the online chat has been next to useless.