Forum Discussion

Peepo1's avatar
Peepo1
Just joined
28 days ago

How Do I Speak To A Real Person About Changing Package

Hi

Im trying to contact a human about removing tv/landline services and just using broadband but it’s impossible to speak to a human.

The chat bot never sends a WhatsApp message and the phone goes into ‘we’re busy please hold’ but no one ever answers. 

What is the best way to get to contact a human at Virgin please?

Thanks 

 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    28 days ago

    Hi Peepo1 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with changing your package. We have many ways in which you can change your package, via your online account, or via our retentions team 📞 0345 454 1111, menu options 1, 4, & 4 (thinking of leaving us).

    We can assist via private messaging on the Community Forums, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina