Forum Discussion

andrewbmillar's avatar
andrewbmillar
Joining in
1 year ago

How do I fix incorrect address?

The service address on my contract is incorrect - it says I live in a flat and my postcode appears twice. Pretty sure it's why I can't get Volt benefits as it thinks the addresses are different between my Virgin and O2 accounts. How do I go about fixing it? Cheers.

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  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)

    Hi andrewbmillar 

    Welcome to our forums and thank you for your first post. Sorry to hear there is an error in your address. We would be happy to take a look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)

    No problem at all andrewbmillar. Please do not hesitate to contact us if you need any further help :)