Forum Discussion

Jan2010's avatar
Jan2010
Joining in
11 days ago

How do I change the email bills go to?

All my Virgin Bills have been going to the email address I used when I first set up my Virgin account, many years ago! (I'll call it email1)

I use a different email for actual emails etc and have been able to log in with that one. (I'll call that email2)

I tried to access email1 on my laptop and got the message that it's not a valid email address - I can access it in my phone! 

I decided to stop using it and get bills sent to email2 instead; but I can't see how to do that - I just end up in a loop of help screens! 

Can anyone tell me how to change the billing email address??

It all seems much worse since the recent changes! Not user friendly at all!! 

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    11 days ago

    Thanks for reaching out to us Jan2010, and welcome back to our Community Forums!

    Sorry to hear of the difficulty faced when trying to alter the E-Billing E-Mail account.

    Do please check out the envelope in the top right hand corner for a private message from me and we can look into this together.

    Thanks,

    David_Bn