Forum Discussion

Jan2010's avatar
Jan2010
Joining in
5 days ago

How do I change the email bills go to?

All my Virgin Bills have been going to the email address I used when I first set up my Virgin account, many years ago! (I'll call it email1)

I use a different email for actual emails etc and have been able to log in with that one. (I'll call that email2)

I tried to access email1 on my laptop and got the message that it's not a valid email address - I can access it in my phone! 

I decided to stop using it and get bills sent to email2 instead; but I can't see how to do that - I just end up in a loop of help screens! 

Can anyone tell me how to change the billing email address??

It all seems much worse since the recent changes! Not user friendly at all!! 

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    5 days ago

    Thanks for reaching out to us Jan2010, and welcome back to our Community Forums!

    Sorry to hear of the difficulty faced when trying to alter the E-Billing E-Mail account.

    Do please check out the envelope in the top right hand corner for a private message from me and we can look into this together.

    Thanks,

    David_Bn