Cancel - I would like to cancel my latest contract upgrade as Virgin Media have not delivered the kit. How do I cancel without having to spend two hours on the phone ? I am within the 14 day cooling off period. Any ideas ?
Phone at 8am when the line opens.
Thanks. I will try it although after the experiences I've had with them over the last year, I am not optimistic.
All available options:
https://www.virginmedia.com/help/leaving/
I want to cancel my latest contract as they have failed to deliver the kit that was promised. I upgraded my internet speed because they said I had to do that in order for my new Virgin TV 360 to work.
As they have not sent me the new TV boxes, I have no need of an internet speed increase so I want to cancel the latest contract but revert to the previous contract
Forum TeamHi paulcookson2 thanks for your post here although we're sorry to hear of the concerns you've raised here.
If it helps here, we can guide you how to order TV360 boxes through your older software TV boxes?
If you press Home - Apps and Games - All Apps - Upgrade Now, this should schedule the upgrade to TV360 for you and it automatically gets the necessary equipment to you free of charge.
We hope this helps!
How slow was your internet speed? I don't think VM even supply an internet service that isn't fast enough for the 360, streaming even in UHD is way less than 20Mbps. I think VMs slowest fibre internet is 150Mb these days (but I may be wrong), so way more than needed, even with multiple boxes streaming at once. Sounds to me like you've been lied to in order to get you to upgrade your internet speed.
Also, as mentioned on your other thread, the 360 is a bit of a step down from the V6 anyway as it's missing a bunch of features.
I appreciate your reply but, unfortunately, you didn't address the part where I wrote
'I want to cancel my latest contract as they have failed to deliver the kit that was promised'
I've already ordered the boxes and you've failed to deliver them so I'm not going to spend time ordering them again.
I am within the 14 day cooling off period and I would like to cancel the latest contract change and revert to my previous contract please
Also, if it so easy to do this upgrade on your TV, why does your letter suggest doing it via a live chat and then the live chat operator telling me I needed to phone up. This took 2 1/2 hours and I still haven't got the kit, despite following the instructions in your letter
